What is a Service Delivery Review?
A Service Delivery Review is an evaluation process in which the systemic review of a specific municipal service(s) determines whether that particular service is needed; if so, at what level the service is needed based on several criteria (legally, economically, or for the benefit of the community); and the most appropriate, responsive, effective and efficient way to provide that service now and into the future.
A Service Delivery Review involves asking the following questions about service and cost management:
- Does the municipality need to provide this service/business?
- What do citizens expect of the service and what outcomes does Council want for the service?
- Are there areas that require new or enhanced service?
- What are the full costs and benefits of the service?
- What are the alternative ways of delivering the service?
All departments and service areas of the Township have been reviewed.
Process and Timeline
The review process included consultation with members of Council and staff, as well as the public, with a final report to Council on April 29, 2021.
Public Input
Members of the community were invited to participate in an online survey to share thoughts, experiences, and ideas.
The online survey was made available from February 1, 2021 until February 19, 2021 on this webpage.
Final Report and Recommendations
Tay Valley Township has completed a Service Delivery and Organizational Review to find ways to improve the overall effectiveness and efficiency of the Township's operations.
